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FAQ

What is myLearn?

myLearn is an affordable, SAAS based organisational learning platform for organisations of all sizes and sectors. Any organization or team, irrespective of their background, can sign up for learning and acquire knowledge and skills that are valuable for both the workplace and a professional career.

What is the Dashboard?

The Dashboard is our unique learning management tool that allows any person in an organization to sign up for an account, assign content and track progress to ensure learning outcomes for their entire organisation.

How can one learn on myLearn?

myLearn features several short format content (and training) in multiple areas like Finance, Regulatory, Manufacturing, Operations and more. Typically your team lead or person in charge of learning in your organization will assign learning to you to complete on myLearn.

The content is divided into several small units, each of which features at least one video lecture and a set of practice questions. Using these questions, learners can test their comprehension of a subject at every stage. If necessary, they can go through the materials of a unit again to ensure thorough understanding. In addition, a lot of the content on myLearn feature downloadable reading materials that are delivered to you. Lastly, testing is an important part of our learning content and along with practice exercises after every unit you will also need to pass a Course Completion Test at the end of each course.

On myLearn, learners have access to the learning materials for a fixed period. During that period, they can go through those materials any number of times. These materials can be accessed at any time and from anywhere with just an Internet connection.

What does one need to be able to complete learning on myLearn?

Any learner can complete a course on myLearn with a computer/tablet/mobile with a standard Internet connection. Do note that old versions of browsers or operating software may create some issues.

Does one need a fast Internet connection to learn on myLearn?

No at all. In fact, some of our courses have been completed over mobile Internet connections. However, for a completely smooth experience, we recommend that you access the learning materials on a normal Internet connection that does not face constant interruption.

What can one learn on myLearn?

myLearn features premium content on a number of subjects that are vital for diverse careers. We strongly believe that modern day professionals need to know “more about more” as they progress in their jobs and need to be able to learn without making a large investment of time or resources. The different Pathways on myLearn will allow a learner to determine which courses would suit them the most.

Importantly, myLearn allows a team or an organization manage their own learning requirements directly.

How can I earn a certificate on myLearn?

To earn a certificate, users enrolled in a course (or a training module) can take an online test, known as the Course Completion Test (CCT). To qualify for this test, a user has to complete more than 90% of all the tasks in a course. After that, a learner can apply to take the test at a time slot that is convenient. Depending on the results of the test, a student will be given a certificate of completion.

Can I get a degree or a diploma on myLearn?

Do note that myLearn does not itself provide degrees and diplomas. You may however receive completion certificates from myLearn depending on your performance in a Course Completion Test. Separately, myLearn evaluates options of partnering with leading universities to provide certification that is granted directly by the university.

What is the value of a certificate from myLearn?

A certificate from myLearn is proof of a learner’s participation and performance in one of the learning areas on myLearn. This may be assigned to you by your organization or team lead and the certificate helps establish that you have completed or excelled in a rigorous online course in a particular subject. It also provides evidence about your ability to set goals and accomplish them by yourself without any external supervision.

What does one get upon being assigned a course on myLearn?

On average, each course on myLearn will have at several units divided into video lectures and practice exercises at the end of each unit. Apart from this, many of the courses will also have downloadable reading materials and supplementary materials that you can take advantage of.

Once you complete 90% of the tasks that are part of your course, you will be eligible to appear for a Course Completion Test. Depending on your performance in this test, you may receive a certificate of completion.

How much time does it take to do a course on myLearn?

Courses on myLearn are designed for maximum understanding in the least amount of time. On average a course can be completed in under 7-0 hours. Certain courses (like compliance) are shorter in format and can be completed in 2-3 hours. However, since users have access to these courses for a much longer period, they can complete a course even if they study for a small amount of time every week.

This time can easily slip into the schedules of professionals with busy careers. A good way to approach learning on myLearn is to finish going through the learning materials, and specifically the downloadable reading materials, and then revise them again before applying to sit for the Course Completion Test.

How long does one have access to courses on myLearn?

You will have access to most courses on myLearn for 1 month or such period of time as determined by your team lead or the person assigning you the course. Keeping a closed ended time frame increases your chances of actually finishing the course.

Keep in mind that if you just put in 60-90 minutes a day, the average course on myLearn can be completed within a week. You can quite easily go through all the learning materials and revise them twice before you apply for the course completion test.

Are there any eligibility requirements for learning on myLearn?

There are no eligibility requirements for learning on myLearn.

For Organisations

My company wants myLearn’s courses for its employees. How can we get them?

The easiest way is to sign up for a Dashboard trial account, test out the courses and the content for a week and then increase or upgrade your account as need. The Dashboard lets the person managing the account assign learning to team members, determine their period of access and track their use of the courses assigned.

When you assign learning to team member, you can determine the period of access up to a maximum of 3 months.

What is the Dashboard?

The Dashboard is our unique learning management tool that allows any person in an organization to sign up for an account, assign learning and track progress/completion to ensure learning outcomes. Managers and HR administrators will also get access to the Dashboard to manage their team and their learning plans, track their progress and receive analytics on their performance and use.

How long is a Dashboard Trial Account valid for? Does it have courses on it? Is it Free?

It is valid for 7 days from the time of signing up. The Trial Account gives you the ability to try any of our content, which can be assigned as you see fit. The Trial Account is also completely free.

How does on assign courses from the Dashboard?

Once you are logged into your Dashboard account, you can click on the “Assign Course(s)” button on the left hand side of the screen. Choose the course you want to assign, the access time period for the course and enter the email id(s) you want to assign them out.

How will a learner become aware that a course has been assigned to them?

The learner(s) will automatically receive an email informing them that a course has been assigned to them along with their login details and the next steps they should take to begin their course. The learner(s) will also receive periodic emails during their access period updating them on their progress and pushing them to complete the course.

How can we track progress in the courses assigned through our Dashboard account?

Once you are logged into your Dashboard account, you will be able to see the aggregate details of the learning linked to your Dashboard account immediately. You will also be able to track progress across Managers, SBUs or Designations if you have provided this information at the time of assigning learning to any member of your team. You can also can click on “Download Tracker” and an excel sheet detailing the data covering this area of learning across your Dashboard account will be automatically downloaded. This sheet will contain complete details of all the courses you have assigned, the completion so far by the concerned learner(s), the details of their access period, whether they have taken the Course Completion Test and further details. In addition, you can download specific Learner Profiles from the Dashboard so that you can assess the learning progress of each individual team member.

Can my organization add more courses to our Dashboard account?

Absolutely. Once you are logged into your Dashboard account you can simply click on the “Increase Account” button on the left hand side of the screen and choose the number and type of courses that you would like add to your Dashboard, make the required payment and your account will be credited with the requisite number of courses automatically.

How should my organization pay for additions to our Dashboard account?

You can pay online through a variety of options provided by our payment gateway. In addition, you can also Request an Invoice through your Dashboard and we would be happy to send across one to you quickly. Please contact us at learn@mylearn.co for more payment related information.

Ours is a small team. What is the least number of courses that we can increase our Dashboard account by?

You can increase your Dashboard account by a minimum number of courses that will be set out there. Even if you are a small team this should not be a problem, these courses can easily be finished up within the period of one year. If you would like our help customizing your learning options then please write to us at learn@mylearn.co

Do you provide integration with our company’s intranet or LMS?

Yes, we integrate with all the popular off-the-shelf LMSs as well as HRMS platforms. Please contact our team (at learn@mylearn.co) to figure out next steps for integration with your LMS/HRMS.

Is there a cost for the integration?

Please contact us at learn@mylearn.co for more details.

Can an already assigned course be transferred to another employee?

Yes, but only if the employee hasn’t started (activated) the course.

Do employees get a course completion certificate upon completing a course?

Yes, learners can earn a course completion certificate upon successfully clearing the Course Completion Test.

Where is the Course Completion test conducted?

The Course Completion Test is conducted online and can be taken at anytime and from anywhere.

If we increase our Dashboard account, do all learners in my company have to take the same course (s)?

No. You can curate a unique combination of courses or pathway for each employee or learner and assign each learner a different course.

What if we need assistance determining the manner and type of course to be assigned to our employees?

We are happy to help – please do write in to learn@mylearn.co

I need to get reimbursed by my company for the payment made for our Dashboard account. Will I get a receipt as proof?

Yes, you will be emailed a receipt along with a confirmation of the increase of your Dashboard account as soon as it is completed.

Can I get a refund if the learning options on myLearn do not match with our requirements?

We do not have a refund policy for any purchases made on myLearn. Please get in touch with us at learn@mylearn.co and we will try and address your problem as best as we can.

Learning on myLearn

How do I start learning on myLearn?

Typically, your team lead or the colleague managing the Dashboard account would assign a course to you on the platform.

Once you have done that, the course will appear on your “My Courses” page after you log in. Do login using the Learner Login and not the Dashboard Login (it will be intuitive during the Login process). You will see the “My Courses” button near the top right hand corner of the myLearn website. Clicking on that button will lead you to the My Courses page.

All you have to do then is to activate the course and then click on “Go To Class”. You will be taken to your classroom where you can then access all the materials of the course.

I cannot find the courses that I have enrolled in? Where do I look?

All the courses that you have ever enrolled in will appear on your “My Courses” page post login. You can go to that page when you click on the “My Courses” button, which appears near the top right hand corner on all pages of the website. The course will be listed there and you can directly go to a classroom and start learning by clicking on the “Go to class” button.

What are the different learning materials in a myLearn course?

Each course on myLearn is divided into several units. Each unit has one or more videos and a set of practice questions. In addition to that, there may be downloadable reading materials that correspond to these units. We expect learners to go through all of these different materials in order to be able to complete the course and clear the Course Completion Test.

In what order should I start learning from the materials?

You will ordinarily have to complete watching the videos that are part of a unit and then move to the practice questions to test your understanding of these videos. If there are reading materials, you should read them before you attempt the practice exercises. The course will usually recommend this order of completing tasks in your classroom.

I have a doubt about one of the concepts discussed in a video. Who can I ask?

As you learn from a course on myLearn, it is only natural to have questions or require clarifications about something in the videos, the reading materials, or the reasoning adopted in one of the practice questions. Any of those questions can be posted on the Discussion Forum for your course, which is on the right side of your classroom. Our faculty & content experts will survey the forum regularly to answer any unanswered queries.

Can I take notes while learning?

Notes are a good way of recording your understanding of the concepts taught in the videos. You can also use your notes to reduce your understanding to the most relevant points. We recommend that you use the “Add Notes” feature to take notes while watching the videos. Your notes can be tagged to a specific point in the video’s timeline. This means that your notes will automatically contain references to those parts of a video that you found relevant.

I took a lot of notes while I was watching the videos. Where can I find them?

If you used the “Add Notes” feature to take notes as you watched the videos, you can browse them on the right side of your classroom, under the ‘Notes’ tab. You can segregate them according to different units of the course and also download them.

I was not able to complete my course in the designated period. What are my options?

Your course access can be extended by your colleague or team lead who is managing your organization or team’s Dashboard account on myLearn. If needed, please get in touch with us at learn@mylearn.co for extension of access and we will see what best we can do.

Course Completion Test and Certification

What is the Course Completion Test?

The Course Completion Test is an online test to evaluate a student’s performance in course. It comprises several multiple-choice questions and has to be attempted online. Our tests are generally “open book” but completely application based so you should ensure that you are not distracted with other materials etc while taking the test. Depending on a learner’s performance, he or she will receive a Course Completion Certificate from myLearn.

Do all courses on myLearn have a Course Completion Test?

Typically, all courses on myLearn, including the shorter format courses, have a Course Completion Test.

Who can attempt the Course Completion Test?

Only those who have enrolled in a course on myLearn can attempt the CCT for that course. In order to qualify to write the CCT you need to complete atleast 90% of all the tasks in that particular course.

Why should I attempt the CCT?

If you write the CCT, you stand a chance to earn a certificate from myLearn as proof of your participation and performance in one of myLearn’s courses. It will be proof that you have completed or excelled in a rigorous online course, probably assigned to you by your organization or team lead. Further, it provides evidence about your ability to set goals and accomplish them by yourself without any external supervision.

How can I apply to write the CCT?

In nearly all the courses on myLearn, you can write the CCT if you have completed atleast 90% of the tasks in that course. Once you complete these tasks, an “Apply for CCT” button will start appearing in your classroom. On clicking on that button, you can proceed to undertake the CCT.

What should I do before attempting the CCT?

You should prepare for the CCT thoroughly by going through all the videos, reading material, and practice exercises. Take the test calmly and sincerely, having spent enough time preparing for it.

I no longer have access to the course because the access period has expired. Can I still give the CCT?

Yes, you can. If you have not attempted the CCT within the access period, you can re-join the course or extend access by writing to your colleague or team lead who is managing your organization or team’s Dashboard account on myLearn or to us at learn@mylearn.co.

How many times can I attempt the CCT?

You will have two (2) attempts to pass the CCT during the access period of the course.