FAQ

What is myLearn?

myLearn is an online learning platform for corporates, teams and working professionals. Any organization or person, irrespective of their background, can buy courses and acquire knowledge and skills that are valuable for both the workplace and a professional career.

 

What is the Dashboard?

The Dashboard is our unique learning management tool that allows any person in an organization to sign up for an account, assign courses and track completion to ensure learning outcomes.

 

How can one learn on myLearn?

myLearn features several short format courses in the areas of regulation & compliance, professional skills and business knowledge. Typically your team lead or person in charge of learning in your organization will assign a course to you to complete on myLearn.

These courses are divided into several small units, each of which features at least one video lecture and a set of practice questions. Using these questions, learners can test their comprehension of a subject at every stage. If necessary, they can go through the materials of a unit again to ensure thorough understanding. In addition, our knowledge courses on myLearn feature printed reading materials that are delivered to you. Lastly, testing is an important part of our learning content and along with practice exercises after every unit you will also need to pass a Course Completion Test at the end of each course.

On myLearn, learners have access to the learning materials of a course for a fixed period. During that period, they can go through those materials any number of times. These materials can be accessed at any time and from anywhere with just an Internet connection.

 

What does one need to be able to do a course on myLearn?

A learner can complete a course on myLearn if you have a basic computer with a standard Internet connection. Do note that old versions of browsers or operating software may create some issues.

 

Does one need a fast Internet connection to do a course on myLearn?

No at all. In fact, some of our courses have been completed over mobile Internet connections. However, for a completely smooth experience, we recommend that you access the learning materials on a normal Internet connection that does not face constant interruption.

 

What can one learn on myLearn?

myLearn features several courses on a number of subjects that are vital for diverse careers. We strongly believe that modern day professionals need to know “more about more” as they progress in their jobs and need to be able to learn without making a large investment of time or resources. Broadly, the courses on myLearn cover the following areas: Regulation & Compliance, Business Knowledge and Professional Skills. The different Pathways on myLearn will allow a learner to determine which courses would suit them the most.

Importantly, myLearn allows a team or an organization manage their own learning requirements directly. Please look at the FAQs in the For Business section that follows.

 

How can I deploy myLearn in my organization or for my Team?

Please look at the FAQs in the For Business section that follows. Our focus is on corporates and teams so if there any further questions do write in to learn@mylearn.co.

 

How can I earn a certificate on myLearn?

To earn a certificate, users enrolled in a course can take an online test, known as the Course Completion Test (CCT). To qualify for this test, a user has to complete more than 90% of all the tasks in a course. After that, a learner can apply to take the test at a time slot that is convenient. Depending on the results of the test, a student will be given a certificate.

 

Can I get a degree or a diploma on myLearn?

No. myLearn does not provide degrees and diplomas. You may however receive certificates from myLearn depending on your performance in a Course Completion Test.

 

What is the value of a certificate from myLearn?

A certificate from myLearn is proof of a learner’s participation and performance in one of the courses on myLearn. This course may be assigned to you by your organization or team lead and the certificate helps establish that you have completed or excelled in a rigorous online course in a particular subject. It also provides evidence about your ability to set goals and accomplish them by yourself without any external supervision.

 

What does one get upon enrolling in a course on myLearn?

On average, each course on myLearn will have at several units divided into video lectures and practice exercises at the end of each unit. Apart from this, myLearn will also send you printed reading materials for all of our knowledge courses.

Once you complete 90% of the tasks that are part of your course, you will be eligible to appear for a Course Completion Test. Depending on your performance in this test, you may receive a certificate of completion.

 

How much time does it take to do a course on myLearn?

Courses on myLearn are designed for maximum understanding in the least amount of time. The average courses can be completed in under 7 hours. These courses can be completed in as little as a week if a learner studies for an hour every day. However, since users have access to these courses for a much longer period, they can complete a course even if they study for only two hours every week.

This time can easily slip into the schedules of professionals with busy careers. A good way to approach a course on myLearn is to finish going through the learning materials, and specifically the printed reading materials, and then revise them again before applying to sit for the Course Completion Test.

 

How long does one have access to courses on myLearn?

You will have access to most courses on myLearn for 3 months or such period of time as determined by your team lead or the person assigning you the course. Keeping a tighter time frame increases your chances of actually finishing the course.

Keep in mind that if you just put in 1 hour a day, the average course on myLearn can be completed within a week. You can quite easily go through all the learning materials and revise them twice before you apply for the course completion test.

 

How much do myLearn’s courses cost?

myLearn’s courses are priced so that a majority of Indian professionals can afford them. The price of a course can range from about Rs. 1500 to Rs. 3000. Typically, your organization would take up courses in bulk (with differential pricing) and assign the same to you.

Further, keep an eye on our social media pages so that you know when we are running any campaigns and can take advantage of these offers.

 

Are there any eligibility requirements to do a course on myLearn?

There are no eligibility requirements. Our focus is typically on organisations and teams but an individual professional can also enrol for a course on myLearn.

 

Can I pay for a course in installments?

No, you cannot pay us in installments. However, the EMI option on your credit card may permit you to pay in installments. Please check with your credit card bank.

 

I don't like the course I have purchased. Can I get a refund?

We do not have a refund policy for any purchases made on myLearn. Please get in touch with us at learn@mylearn.co and we will try and address your problems as best as we can.

How do I join a course on myLearn?

Typically, your team lead or the colleague managing the Dashboard account would assign a course to you on the platform. You can also purchase a course or directly enroll in it from the page where you read all the details about the course. Just click on the “Take this course” button and you will then be led to a set of pages where you can register, set a password, and pay for the course using a range of online payment methods. For organisations, please look at the FAQs in the For Business section and sign up accordingly.

Once you have done that, the course will appear on your “My Courses” page after you log in. You will see the “My Courses” button near the top right hand corner of the myLearn website. Clicking on that button will lead you to the My Courses page.

All you have to do then is to activate the course and then click on “Go To Class”. You will be taken to your classroom where you can then access all the materials of the course.

 

I cannot find the courses that I have enrolled in? Where do I look?

All the courses that you have ever enrolled in will appear on your “My Courses” page. You can go to that page when you click on the “My Courses” button, which appears near the top right hand corner on all pages of the website. The course will be listed there and you can directly go to a classroom and start learning by clicking on the “Go to class” button.

 

What are the different learning materials in a myLearn course?

Each course on myLearn is divided into several units. Each unit has one or more videos and a set of practice questions. In addition to that, there may be printed reading material that corresponds to these units and will be sent to you directly once you activate the course. We expect learners to go through all of these different materials in order to be able to complete the course and clear the Course Completion Test.

 

In what order should I start learning from the materials?

You will ordinarily have to complete watching the videos that are part of a unit and then move to the practice questions to test your understanding of these videos. If there are reading materials, you should read them before you attempt the practice exercises. The course will usually recommend this order of completing tasks in your classroom.

 

I have a doubt about one of the concepts discussed in a video. Who can I ask?

As you learn from a course on myLearn, it is only natural to have questions or require clarifications about something in the videos, the reading materials, or the reasoning adopted in one of the practice questions. Any of those questions can be posted on the Discussion Forum for your course, which is on the right side of your classroom. Our faculty will survey the forum regularly to answer any unanswered queries.

 

Can I take notes while learning?

Notes are a good way of recording your understanding of the concepts taught in the videos. You can also use your notes to reduce your understanding to the most relevant points. We recommend that you use the “Add Notes” feature to take notes while watching the videos. Your notes can be tagged to a specific point in the video’s timeline. This means that your notes will automatically contain references to those parts of a video that you found relevant.

 

I took a lot of notes while I was watching the videos. Where can I find them?

If you used the “Add Notes” feature to take notes as you watched the videos, you can browse them on the right side of your classroom, under the ‘Notes’ tab. You can segregate them according to different units of the course and also download them.

 

I was not able to complete my course in the designated period. What are my options?

You can rejoin the course or extend the period of access on payment of a fee. Please get in touch with us at learn@mylearn.co for extension of access.

What is the Course Completion Test?

The Course Completion Test is an online test to evaluate a student’s performance in course. It comprises several multiple-choice questions and has to be attempted online. Our tests are generally “open book” but completely application based so you should ensure that you are not distracted with other materials etc while taking the test. Depending on a learner’s performance, he or she will receive a Course Completion Certificate from myLearn.

 

Do all courses on myLearn have a Course Completion Test?

Typically, all courses on myLearn, including the shorter format compliance courses, have a Course Completion Test.

 

Who can attempt the Course Completion Test?

Only those who have enrolled in a course on myLearn can attempt the CCT for that course. In order to qualify to write the CCT you need to complete atleast 90% of all the tasks in that particular course.

 

Why should I attempt the CCT?

If you write the CCT, you stand a chance to earn a certificate from myLearn as proof of your participation and performance in one of myLearn’s courses. It will be proof that you have completed or excelled in a rigorous online course, probably assigned to you by your organization or team lead. Further, it provides evidence about your ability to set goals and accomplish them by yourself without any external supervision.

 

How can I apply to write the CCT?

In nearly all the courses on myLearn, you can write the CCT if you have completed atleast 90% of the tasks in that course. Once you complete these tasks, an “Apply for CCT” button will start appearing in your classroom. On clicking on that button, you can proceed to undertake the CCT.

 

What should I do before attempting the CCT?

You should prepare for the CCT thoroughly by going through all the videos, reading material, and practice exercises. Take the test calmly and sincerely, having spent enough time preparing for it.

 

I no longer have access to the course because the access period has expired. Can I still give the CCT?

Yes, you can. If you have not attempted the CCT within the access period, you can re-join the course or extend access by writing in to us at learn@mylearn.co.

 

How many times can I attempt the CCT?

You will have two (2) attempts to pass the CCT during the access period of the course.

My company wants myLearn’s courses for its employees. How can we get them?

The easiest way is to sign up for a Dashboard trial account, test out the courses and the content in our Compliance courses and then increase or upgrade your account as need. The Dashboard lets the person managing the account assign courses to team members, determine their period of access and track their use of the courses assigned.

When you assign a course to team member, you can determine the period of access up to a maximum of 3 months.

 

What is the Dashboard?

The Dashboard is our unique learning management tool that allows any person in an organization to sign up for an account, assign courses and track completion to ensure learning outcomes. Managers and HR administrators will also get access to the Dashboard to manage their team and their learning plans, track their progress and receive analytics on their performance and use.

 

How long is a Dashboard Trial Account valid for? Does it have courses on it? Is it Free?

It is valid for 30 days from the time of signing up. The Trial Account comes pre-loaded with 10 Compliance courses, which can be assigned as you see fit. The Trail Account is completely free.

 

How does on assign courses from the Dashboard?

Once you are logged into your Dashboard account, you can click on the “Assign Course(s)” button on the left hand side of the screen. Choose the course you want to assign, the access time period for the course and enter the email id(s) you want to assign them out.

 

How will a learner become aware that a course has been assigned to them?

The learner(s) will automatically receive an email informing them that a course has been assigned to them along with their login details and the next steps they should take to begin their course. The learner(s) will also receive periodic emails during their access period updating them on their progress and pushing them to complete the course.

 

How can we track progress in the courses assigned through our Dashboard account?

Once you are logged into your Dashboard account, you can click on “Track Progress” and an excel sheet will be automatically downloaded. This sheet will contain complete details of all the courses you have assigned, the completion so far by the concerned learner(s), the details of their access period, whether they have taken the Course Completion Test and further details. 

 

Can my organization add more courses to our Dashboard account?

Absolutely. Once you are logged into your Dashboard account you can simply click on the “Increase Account” button on the left hand side of the screen and choose the number and type of courses that you would like add to your Dashboard, make the required payment and your account will be credited with the requisite number of courses automatically.

 

How should my organization pay for additions to our Dashboard account?

You can pay online through a variety of options provided by our payment gateway. Please contact us at learn@mylearn.co for more payment related information.

 

Ours is a small team. What is the least number of courses that we can increase our Dashboard account by?

You can increase your Dashboard account by a minimum of 50 courses (you can choose from the Compliance suite or all the courses on the platform). Even if you are a small team this should not be a problem, these courses can easily be finished up within the period of one year. 

 

Do you provide integration with our company’s intranet or LMS?

Yes, we integrate with all the popular off-the-shelf LMSs as well as HRMS platforms. Please contact our team (at learn@mylearn.co) to check if integration is available for your LMS/HRMS.

 

Is there a cost for the integration?

Please contact us at learn@mylearn.co for more details.

 

Can an already assigned course be transferred to another employee?

Yes, but only if the employee hasn’t started (activated) the course.

 

Do employees get a course completion certificate upon completing a course?

Yes, learners can earn a course completion certificate upon successfully clearing the Course Completion Test.

 

Where is the Course Completion test conducted?

The Course Completion Test is conducted online and can be taken at anytime and from anywhere.

 

If we increase our Dashboard account, do all learners in my company have to take the same course (s)?

No. You can curate a unique combination of courses or pathway for each employee or learner and assign each learner a different course.

 

What if we need assistance determining the manner and type of course to be assigned to our employees?

We are happy to help – please do write in to learn@mylearn.co

 

I need to get reimbursed by my company for the payment made for our Dashboard account. Will I get a receipt as proof?

Yes, you will be emailed a receipt along with a confirmation of the increase of your Dashboard account as soon as it is completed.

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